NEW YORK (1010 WINS) --If you’re one of the thousands of New York residents who applied for unemployment — but still haven’t gotten paid — you may have missed a crucial step in the process. The following change is in effect for the duration of the Coronavirus emergency: The hours of operation for the location where clients can get an Electronic Benefit Card (EBT) are now Monday - Friday: 8:30 AM to 5 PM, except City holidays.