We're here to help. For immediate assistance, please reach out over our live chat or by phone. You may experience long wait times or delayed responses reaching our Customer Engagement Center due to changes we've made to protect our colleagues and communities due to COVID-19.Like many appliances, your dishwasher requires the door to be both closed fully and latched in order to perform a wash cycle. The dishwasher door is specifically designed so that when closed, it will not let any of the splashing symphony of water out into your home and has sensors in place to make sure this happens.